• Cancellations/Rescheduling
    • Cancellations made 7 days or more in advance of the event start date will receive a 100% refund.
    • Cancellations made within 3 – 6 days will incur a 15% fee.
    • Cancellations made within 48 hours to the event start date will incur a 30% fee.
  • Damages/Unreturned equipment
    • We reserve the right to bill or charge cards on file for the full replacement value for any equipment that is damaged or not returned to us during a rental. Any billed charges must be paid within 72 hours and will sent to the billing party on file.
  • Billing
    • Most projects are billed Net 30.
    • Our preferred methods of payment are credit/debit cards, ACH, Apple Pay, and PayPal. We also accept checks. Please make checks payable to Capitol Percussion, LLC and send them to 5650 Rivertech Ct., Suite Q, Riverdale, MD 20737
    • A 2.5% late fee is automatically applied monthly after payment is past due.
    • For some projects, pre-payment and/or a security deposit is required.
  • Delivery/pickup
    • Additional charges may be incurred for any projects require drivers to wait for extended periods of time (after scheduled/agreed upon drop or pickup times)
    • Delivery rates may be higher for call times before 8am, after 10pm, on Sundays, and holidays.
    • There is a 15% rush fee surcharge for any project delivered within 24 hours of placing an order.
    • Customer pickup/return is available for smaller items, and only during regular business hours.
      • For liability and safety reasons, larger items are not available for customer pickup.

We appreciate your business! Please don’t hesitate to reach out if you have any questions.

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